State Farm® Insurance Agent Mark Miller

"I really appreciate T because she helped me save big time on my policy. I called needing to find more discounts and she did just that. Thank you T."

"Muy amable"

"⭐ 1 STAR — TERRIBLE EXPERIENCE WITH STATE FARM

I am extremely disappointed with the way State Farm has handled my homeowners insurance claim.

After heavy winds and rain, my roof was inspected, and I filed a roof-related claim on May 5th, 2026. Instead of feeling like my insurance company was there to help protect my home, I was later informed that State Farm Underwriting is requiring me to completely replace my roof or my policy will be non-renewed effective July 19, 2027.

I have paid State Farm substantial amounts for both homeowners and auto insurance, yet when I actually needed my homeowners insurance, this is how I was treated.

I asked legitimate questions about the decision and requested to speak with management. Instead, I was told the decision came from Underwriting—but I cannot speak with Underwriting, I cannot get the inspection report or photographs used to make the determination, and there is apparently no appeal or review process available to me.

How is that acceptable?

State Farm can make a decision that potentially leaves a customer without homeowners coverage, but the customer can’t speak to anyone who actually made the decision or obtain the documentation used to reach it?

And I STILL have not received the official underwriting letter explaining the determination.

This entire experience has been extremely frustrating, disappointing, and unacceptable. I expected my insurance company to help me navigate a roof claim after severe weather—not make me feel like I’m being punished for filing a claim.

After this experience, I will seriously reconsider giving State Farm another dollar and will be exploring my options with the appropriate insurance authorities.

State Farm needs to do better. Customers deserve transparency, accountability, and actual support when they file a legitimate claim—not to be pushed aside and told, essentially, “replace your roof or lose your coverage.”"

"I’ve been with the Mark Miller State Farm agency for about three years after switching from another insurance company, and I couldn’t be happier with my decision. Their team has been nothing short of amazing from day one.

What I appreciate most is their exceptional communication. As a busy working mom, it’s incredibly convenient to be able to send a text and receive a response—often immediately, but always within a reasonable amount of time. That level of accessibility and responsiveness means a lot. Thanks so much Katie Cheek for always helping me!

Any time I’ve needed to make changes to my policy, ask questions, or get assistance, they’ve handled everything quickly, professionally, and with outstanding customer service. They truly make the insurance process easy and stress-free.

I highly recommend the Mark Miller State Farm agency to anyone looking for an insurance team that is knowledgeable, responsive, and genuinely cares about its customers."

"I had a very good experience with Dillion . He is very knowledgeable, honest and friendly. He guided me in right direction."

"The agent was very professional but friendly and informative. Combined home and car insurance and got great rate. Saved me a ton of money from the amount I'm currently paying."

"We had a great experience with State Farm! Katie, the office manager, was friendly, knowledgeable. Excellent customer service—we really appreciated her help. Highly recommend!"

"Having a real State Farm person actually answering your inquiries - as opposed to these insidious AI robots - is a good, traditional service provided in today’s challenging customer service age. Plus, State Farm certainly has good rates when compared to the others — plus a good personal account management platform."

"Absolutely amazing people. Glad I changed over"

"Katie is truly one of the most remarkable people you'll ever have the pleasure of working with and knowing. I've been with Mark Miller and Katie since the very beginning, and she has consistently looked out for me, always responding quickly to any questions or concerns I might have. Because of her incredible support, I can’t imagine leaving Mark Miller. She is such a blessing, and if you’re looking for someone who genuinely cares without draining your resources, reach out to Katie at Mark Miller State Farm. You won’t regret it! Katie is truly one of the most remarkable people you'll ever have the pleasure of working with and knowing. I've been with Mark Miller and Katie since the very beginning, and she has consistently looked out for me, always responding quickly to any questions or concerns I might have. Because of her incredible support, I can’t imagine leaving Mark Miller. She is such a blessing, and if you’re looking for someone who genuinely cares without draining your resources, reach out to Katie at Mark Miller State Farm. You won’t regret it! Katie will protect your interest home and car! Katie will protect your interest home and car!"

"I really appreciate the attention to detail and personalized service I received from Mary Streb at Mark Miller's office, State Farm. Sure, you can buy insurance online, but when you need someone who CARES about what works for your unique situation and is there to talk you through options and will make sure things are handled (!! ❤️), talk to Mary. Outstanding service."

"Excellent team! They genuinely care about their clients and are always available, responsive, and ready to help whenever needed."

"I have had challenges receiving return calls with other insurance companies. Not here! Not only did Mary Streb return our call promptly, she went above and beyond to ensure we were taken care of. She is professional, courteous and kind. Well done, State Farm!"

"Katie and America are very responsive and easy to work with. They both are top notch and they handle all of our insurance needs."

"great customer service"

"My State Farm agent Mark Miller and his staff and Fantastic so easy to work with.
Thank You"

"Kara was experienced, professional and able to answer all of my questions. She presented a quote promptly and saved me 25%, all within a hours. I’m thankful to be a State Farm policyholder."

"After merely inquiring about State Farm Auto Insurance, I decided to cancel my existing policy to sign with State Farm. So much more bang for my buck, but the knowledge of the agent along with his willingness to tailor a policy that was best for my Family sealed the deal."

"The staff Mary at Mark Millers State Farm is so amazing, she went over and beyond to assist me and was so pleasant. I will continue to be true and loyal customer. Thank you for all that you do."

"Mary was very helpful! She took care of my needs in a quick and professional manner."

"I would like to express my sincere appreciation for Mary Streb’s outstanding customer service. Her support was truly extraordinary. She went above and beyond to advocate for me when I encountered challenges with an HSA service provider. Mary was efficient, attentive, knowledgeable, and supportive throughout the entire process. What impressed me most was that she even followed up afterward to ensure everything had been resolved and that I was satisfied with the outcome. Her dedication to helping resolve my concerns made a significant difference, and I am very grateful for her assistance. Thank you, Mary, for your exceptional service and commitment to your customers."

"Aaron Stephens Ms.Mary, office manager was professional, a good listener and very caring,
I would recommend State Farm insurance.

I would highly recommend this two if you are looking for a good deal and courteous service for Home and Auto Insurance.
M. Cardeia"

"I had an incredible experience working with Mary Streb. She made the process of obtaining the insurance I needed very simple and was always available to answer any questions that came up. She was always incredibly friendly and made me feel comfortable."

"Mary Streb is the ABSOLUTE best. A complete life saver. I highly recommend her if you want to deal with a personable agent that ACTUALLY cares about you! 5-stars isn’t enough. I’d give her 6 if I could."

"had a great experience working with Mary Streb. She helped me through an insurance problem that was stressful and confusing, and she made the whole process so much easier. Mary was professional and always willing to answer my questions. She truly went above and beyond to make sure everything was handled correctly. I really appreciate her kindness, quick responses, and dedication to helping her clients. I highly recommend Mary to anyone who needs someone trustworthy and helpful with their insurance needs!"